The impact of digital isolation
We live in a digital world and we are on all day. No matter where you meet people. They walk, sit, lounge, drink and eat with the smart phone. Their best friend. What does this mean for our social interaction, what does it mean for sharing knowledge?
We cannot escape the impression of silo behaviour and sitting on an island with your smartphone. Cut off from the outside world, in your own bubble.
Breaking down silos in the insurance industry
What does this mean in business terms? How do we make the most of marine insurance to ultimately achieve a result that is time and cost effective, that delivers the service customers want to count on?
Apart from the silo and island behaviour of individuals, we can also argue that the way insurance is structured and the way service is delivered is still organised in a strong vertical value chain. These are also silos and islands. Insurers are often too far from their customer and the customer is often too far from the insurer. This comes at the expense of knowledge pooling. This results in poorer results and often dissatisfaction with service quality.
Embracing collaboration and transparency in a digital era
IMU’s DNA is all about service, is all about growing better together, is all about how we should be known as people ready to serve our customers with passion, empathy and, of course, collected knowledge.
The digitalisation of our society is still evolving. It offers excellent opportunities to be accessible, to share knowledge with each other, to increase transparency. Let’s break down silos and tackle insularity. Connect instead of create differences. Everyone has their own responsibility and interest, but that need not be at the expense of the result if we trust each other and are willing to share and work together.
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