There is a fundamental difference between regulating a claim and handling it.
When every aspect of a claim under an insurance policy is managed by external service providers, the role of the insurer is reduced to that of an administrative or procedural functionary. In such cases, service becomes secondary, and decisions are made strictly by process rather than by judgement or insight.
However, an insurer that aspires to be recognised as a true service provider must invest in professionals who can assess the merits of each claim, offer substantive advice, and manage the case in a proactive and collaborative manner.
At IMU, in-house legal and claims handling is central to our philosophy. We train and coach our people not only in technical knowledge but also in professional attitude and accountability. By empowering them to lead communication on legal and claims matters, we significantly reduce reliance on external providers and enhance efficiency and quality.
We provide our professionals with the tools, autonomy, and environment they need to succeed, one that keeps them motivated, engaged, and inspired to deliver the best possible service to our clients.
Our in-house legal expertise delivers tangible added value to both charterers and shipowners, who operate in a volatile market where unexpected risks frequently arise. By acknowledging this reality, IMU reinforces its commitment to marine claims support driven by passion, empathy, knowledge, and presence.
A marine insurer without an internal legal capability may offer financial indemnity for claims, but cannot truly partner with its clients in their day-to-day operations. At IMU, we continually invest in our people and systems to combine legal expertise with human intelligence, ensuring that we consistently excel in our client service and uphold our promise as a specialist marine liability insurer.
Frequently asked questions about building successful teams
A successful team at IMU is one where ambition and ability are balanced. Every team member has the opportunity to grow while contributing meaningfully to the organisation’s goals.
Each recruitment process goes through what IMU calls a “precision test” — assessing both what the candidate wants to achieve and what they are capable of delivering, ensuring mutual growth and satisfaction.
Yes. IMU recognises that both ambition and ability evolve. The company supports continuous learning and career development to maintain a healthy balance between the two.
