In the maritime world, incidents can occur without warning and when they do, swift and strategic claims handling is critical. For charterers, navigating the complexities of marine claims can be challenging, particularly when time, cargo, and reputation are on the line. At IMU, we understand that efficient claims resolution isn’t just about legal process, it’s about protecting commercial interests with precision, urgency, and a proactive mindset.
STEPS AFTER A CLAIM IS NOTIFIED
Once an incident is reported to IMU, our claims handling process is set in motion immediately. There are no delays or bureaucratic hurdles. We engage directly and interactively, both with the client and all relevant parties involved. The moment a claim is notified, our first priority is to make an early assessment of the incident, identifying potential liabilities and examining the practical steps needed to mitigate exposure.
This initial phase is not just procedural, it’s strategic. We know that time is often of the essence, and we work hard to prevent the issue from escalating. Our team consists of seasoned legal and claims professionals who also understand the commercial drivers behind the maritime operations. We speak the language and act with business priorities in mind.
Our proactive approach ensures that we’re not merely reacting to events, but staying ahead of them. We regularly communicate with the client throughout the process, providing clear, actionable updates and realistic advice. Whether it’s coordinating with surveyors, negotiating with third parties, or advising on settlement strategies, our focus is on reducing friction and securing the best outcome possible.
Critically, our support is designed not to disrupt your day-to-day business. We strive to shoulder the complexity, allowing you to remain focused on your operations while we manage the claims landscape. This alignment of interests drives our commitment to delivering fast, fair, and commercially sensible solutions.
At IMU, we don’t just handle claims, we manage them with the insight and urgency you expect from a partner who understands both the legal risks and the business realities of chartering. That’s the IMU difference: professional, efficient, and on your side from day one.
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