In the world of maritime liabilities, knowledge is the foundation of any service. At IMU, as an MGA insurer, we provide coverage for risks and handle claims, just like our peers. The insurance industry, particularly in the maritime sector, is built on technical expertise, an understanding of risks, and mastery of complex claims and disputes. But knowledge alone does not set anyone apart. Knowledge is inert unless it is brought to life through presence, passion, and empathy.
Maritime professionals operate in a world of high stakes and rapid decision-making. When unexpected challenges arise – often with significant financial risk – delayed responses or inaccessible expertise are not an option. This is why, at IMU, we emphasize not just what we know, but how we deliver it.
Knowledge must be delivered
Knowledge sitting behind a keyboard, locked in files, or unshared is no better than knowledge that does not exist. Shipping people don’t just need answers; they need solutions, delivered at the right moment, with clarity and precision.
At IMU, we recognize that our clients face unique and pressing challenges:
- A vessel arrested in a foreign port, with escalating costs by the hour.
- An unexpected cargo damage claim threatening a critical customer relationship.
- An environmental incident requiring immediate compliance with international regulations.
In these situations, knowledge must be communicated with urgency and effectiveness. It must come with a human presence – a partner who understands not just the technicalities but also the gravity of the situation.
Presence: turning knowledge into action
At IMU, we believe that presence transforms knowledge into value. Our clients are not left waiting for answers or navigating impersonal systems. We show up -whether in person, on the phone, or virtually on teams – to ensure that the solutions we provide are practical, timely, and actionable.
Presence also means being proactive. By understanding our clients’ operations and potential vulnerabilities, we often anticipate issues before they arise. This allows us to mitigate risks early and position our clients for success, long before a claim is ever filed.
Passion: driving excellence
Passion for the maritime world is at the heart of everything we do. It is what drives us to continually expand our expertise, stay ahead of industry trends, and deliver solutions that go beyond standard practice. Passion ensures that our knowledge is not static but constantly evolving to meet the changing needs of the shipping industry. This passion also manifests in how we approach our clients’ challenges. We don’t see claims or risks as problems to manage; we see them as opportunities to demonstrate our commitment and prove our worth.
Empathy: bridging the gap
While knowledge and passion are essential, they are incomplete without empathy. At IMU, we understand that our clients are not just dealing with technical risks but with human pressures. A delayed shipment, a grounded vessel, or a major liability claim can have far-reaching consequences for livelihoods, reputations, and relationships.
Empathy allows us to see beyond the technical details and connect with the people behind the operations. It helps us tailor our solutions to the specific needs of each client, offering not just expertise but also reassurance and support during challenging times.
At IMU, we embrace the philosophy that knowledge does not sell, unless it is delivered with presence, passion, and empathy. These core values are what set us apart in a competitive industry. They ensure that our clients receive not just answers, but solutions; not just service, but a partnership they can trust.
Together, we navigate the complexities of maritime liabilities, turning challenges into opportunities and delivering a service that truly stands out.
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